FAQ'S
Local delivery is on Mondays 9AM-7pm
Our definition of "local" encompasses residents living in the following areas:
- Wichita
- Goddard
- Maize
- Valley Center
- Belair
- Kechi
- Andover
- RoseHill
- Derby
- Haysville
To ensure efficient delivery, we operate an in-house delivery route every Monday from 9 am to 7 pm. The route is thoughtfully planned to prioritize proximity between customers' homes, allowing us to expedite the delivery process. However, please note that due to the dynamic nature of our route and potential changes in customer locations, we cannot guarantee an exact delivery time for your order. The order of delivery is based on your location in relation to other customers, which can result in varying delivery times each week.
We strive to provide timely and convenient delivery services while considering the ever-changing circumstances of our customers and their addresses. Rest assured that we are committed to delivering your order as efficiently as possible, ensuring you receive your meals at their freshest and most enjoyable state.
Cooking Instructions
Upon opening your 316 Meal Prep package, kindly remove any 2 oz cups present, as they are not suitable for microwave use. Next, carefully take out the protein portion and place it on the lid if feasible.
To proceed with heating the meal, follow these steps:
1. Cook the rice and vegetables separately. Transfer each component to microwave-safe containers, if needed.
2. Microwave the rice and vegetables for 1-2 minutes, depending on your microwave's power. Afterward, stir the contents to ensure even heating.
3. Microwave the rice and vegetables for an additional minute to achieve the desired temperature and texture.
4. Cook the protein portion on the lid for 1 minute in the microwave. However, exercise caution during this step and check every 30 seconds to prevent overcooking. Overcooking chicken breast, in particular, can lead to dryness, so it's essential to monitor the process closely.
By following these instructions, you can enjoy a perfectly heated and delicious meal without any concerns of overcooking or compromising the quality of your protein. Bon appétit!
​
How Long are the meals good for?/ should I keep them frozen or in the fridge?
The recommended shelf life of our meals after thawing is between 1 to 3 days. To ensure their freshness and quality, please store them appropriately based on your consumption plan.
If you intend to consume all the meals within the specified time frame, storing them in the fridge is perfectly suitable. However, for weekly orders, we advise dividing the meals into two portions. Keep half of the meals in the fridge and the other half in the freezer.
As you enjoy the meals from the fridge, please remember to transfer the remaining meals from the freezer to the fridge once the fridge's portion has been consumed. This way, you can maintain an optimal rotation, ensuring that every meal is at its freshest when consumed.
By following these storage guidelines, you can maximize the taste and nutritional value of our meals while experiencing the utmost convenience.
Why are the meals frozen at delivery?
Our commitment to delivering the freshest and highest quality meals remains unchanged. While we understand that freezing meals might raise some questions, we would like to shed light on the rationale behind this decision.
Freezing the meals allows us to significantly expand our cooking windows, granting us the flexibility to operate efficiently and meet the diverse demands of our valued customers. By doing so, we can maintain an uninterrupted supply of freshly cooked meals throughout the week.
Moreover, freezing the meals extends their shelf life, giving you, as a consumer, more time to savor each dish without any compromise on taste or nutrition. We acknowledge that delivery and heating processes can impact meal quality, and freezing has proven to be an essential measure to ensure that your meals arrive in optimal condition.
While we recognize that freezing is a consideration, rest assured that we take great care in preparing and packaging our meals to retain their utmost quality and flavors. Our dedication to providing you with a satisfying culinary experience remains at the forefront of our priorities. Thank you for your understanding, and we look forward to continuing to serve you with the finest, freshly prepared frozen meals.
Why do The meals taste bland?
At the time of cooking, We have notice that our meals have a pronounced seasoning profile. However, after setting for 24 hours, the seasonings tend to be absorbed and slightly dissipate. To maintain a healthy balance and avoid excessive sodium content, we refrain from adding copious amounts of salt to the meals. If you find the flavor to be on the milder side, we recommend adding a pinch of salt to enhance the taste and bring out the natural flavors.
Our meals are carefully crafted to prioritize health and nutrition, featuring lean meats and steamed vegetables. While we aim to lock in as much flavor as possible, we adhere to our culinary principles and values.
Throughout the cooking process, we use water as our primary cooking medium and abstain from incorporating oils or butter. Additionally, our seasoning choices exclude MSG, iodized salt, and gluten, opting only for sea salt and non-gluten blends. This approach allows us to cater to a diverse clientele with varying dietary requirements.
We firmly believe that personalization plays a key role in satisfying individual tastes and preferences. Therefore, we encourage you to explore the option of adding your favorite seasonings or sauces to our meals. By doing so, you can tailor the flavors to suit your unique palate without compromising the nutritional integrity of the dish.
Our ultimate goal is to provide a gratifying dining experience, and we have found that customers who add their preferred seasonings and sauces tend to be more satisfied with our products, leading to long-term satisfaction. Feel free to personalize your meals as you see fit, ensuring they align perfectly with your dietary needs and preferences.
What if i'm not home? How long will the meals be okay on the porch.
If you're not home for delivery, the duration the meals will remain safe on your porch depends significantly on the external temperature. Under mild weather conditions, with temperatures ranging from 70-75 degrees Fahrenheit, the meals can remain suitable for consumption for approximately 2-4 hours.
Before delivery, the meals are frozen at -6 degrees Fahrenheit, and during the time they are left on the porch, they will gradually thaw. As a result, the internal temperature of the meals should ideally be around 35 degrees Fahrenheit, and they should feel cold to the touch.
​
It is important to note that extreme temperatures, whether excessively hot or cold, can significantly impact the safety and quality of the meals. To ensure the utmost freshness and safety, we recommend retrieving the meals as soon as possible after delivery, especially during days of extreme weather conditions. If you anticipate not being home for an extended period during such days, you may consider making alternative arrangements or notifying us in advance to explore Pick up options.
​
We prioritize the well-being of our customers and the quality of our meals, and we appreciate your cooperation in maintaining the optimal conditions for your delivered dishes.
Is There Anything I can do to help keep my meals cold if i'm not going to be home?
Absolutely, you can take a proactive approach to keep your meals cold and fresh if you won't be home for delivery. One effective solution is to leave a cooler with ice on your porch on the designated delivery day. When we arrive, we'll place your meal bag inside the cooler. This simple step can significantly extend the time frame during which the meals can remain outside without compromising their quality and safety.
However, it's crucial to consider the external temperature when utilizing this option. Extremely hot or cold weather can still impact the effectiveness of the cooler and ice. Therefore, we recommend checking the weather forecast and using this method judiciously, especially during days of extreme weather conditions.
By taking advantage of the cooler with ice option, you demonstrate a proactive approach to preserving the freshness of your delivered meals. We appreciate your cooperation in ensuring the optimal condition of your meals and strive to provide you with the best possible dining experience.
